Okay, I've decided I'd like some product photography done. What now?

1.) Contact us for a quote using our quote form or by emailing us.
2.) Once a quote is provided and agreed upon, you pay a 40% deposit and send us your items. Please make sure your items are carefully packaged, and are ready to be photographed.
3.) Once received, we will let you know it arrived safely. We will review the products and let you know if there is anything unique or different in such a way to change the quote price (e.g. assembly required, products requiring extra set up and lighting, etc). If there is a particular way you'd like the products photographed as well, this will also be discussed.
4.) When photography is done, we will provide low resolution watermarked proofs to you of the results online for review.
5.) If you are happy with the proofs, we will send you an invoice.
6.) Once paid in full, we will send you your photos containing no watermarks and ship your items back to you.

Shipping charges, including insurance when necessary, to and from us are the responsibility of the client. All shipping charges will be billed to the clients shipping account number or added to the final bill.

If you are local, we can arrange pick up and drop off of your products so you don't have to pay shipping fees. Within a 20 mile radius, this will be free. Over 20 miles, additional fees will be billed to your account for travel expenses.

Web Package vs. Web + High Res. What's best for me?

If you plan to use your photos for the web only (eBay or your website, etc), then the Web Package should suit your needs. If you plan to use your photos for printing though (catalogs, etc), or if you'd just like to have a high resolution photo on hand for whatever needs you may have, then you want the Web + High Res Package.

We've created these two packages to give pricing options to best suit our customers needs. High resolutions images take up more file space, take longer to upload/download, etc. So if you're an online business owner or eBay seller who is only going to be using the photos on the web, why pay more for a high resolution image that you'll never use? But at the same time, we want to provide a reasonable price for people who need photos for printing. So choose which package best suits your needs.

In what format will the images be provided to me?

For our Web Package, you will receive two images of your product. One thumbnail image (150 pixels) and one medium image (700 pixels). Both will be in JPG format at 72 dpi.

For our Web + High Res Package, you will receive the images above, plus a high resolution image (of at least 2000x1600 pixels) in TIFF format at 300 dpi. If you would like another format for your high resolution image other then TIFF (jpg, psp, psd, etc.) just let us know.

If you have specific size specifications so the images will fit your website (i.e. a thumbnail that's 200 pixels), just let us know when placing your order and we will be happy to provide you with sizes to fit your needs.

If I back out, can I get my deposit back?

In most cases, yes.
There's three scenarios to this:

• You want your deposit back and we haven't started photographing yet
  If we haven't started photographing your products yet, and you decide to back out and want your deposit back, then yes, we will return your deposit in full. You will pay S&H for returning your products though.

• You want your deposit back but we've already done the photography
  If you want your deposit back but I've already done the photography, then no. The deposit goes towards the time and work we spent photographing your products. This only changes if:

• You're unhappy with the results we provide
  If we've photographed your products, provided proofs for you to review, and you're unhappy with the results, we will re-shoot them for free. If you're still unhappy with the results, then we will return your deposit in full and return your products for free.

Are there any additional fees that I will have to pay for using the images?

No. You will receive high quality digital images that are royalty free. This means you will never have to pay a yearly fee to use them, or a fee each time you use the image. You can use each image as many times as you have need, whether it be in print or on the web. It's YOUR image. Although, you will not be allowed to sell the photos for profit to stock agencies, or claim copyright on them. All copyrights remain with the photographer. And we reserve the right to add the product photo to our portfolio unless requested otherwise.